Refund Policy
When Hit the Road Dude AI refunds unused packs or restores credits for failed generations.
Last updated: 2026-10-20
Overview
This Refund Policy explains when we restore credits or issue a cash refund for Hit the Road Dude AI purchases.
Credit restoration
If a generation fails for a confirmed technical reason (provider error, timeout after our systems mark failure, or a safety block before a finished file), we restore the credits charged for that attempt.
A finished video with imperfect likeness, awkward hands, or speech you dislike is not a technical failure.
Unused purchases (7 days)
Within 7 calendar days of payment, you may request a full refund of a one-time credit pack if no credits from that pack were consumed. Using unrelated free or promotional credits does not by itself disqualify an unused paid pack.
Subscriptions: unused prepaid periods may qualify under the same 7-day unused rule if no associated paid credits or features from that payment were used. Cancelling mid-cycle does not create a prorated refund unless required by law or listed here.
Non-refundable
Except as above or where law requires otherwise, we do not refund:
- packs after the 7-day window or after any credit from the pack was used;
- completed generations for subjective quality reasons;
- free, bonus, or already restored credits.
How to request
Email support@hittheroaddudeai.co with subject “Refund request” and include your account email, order ID, date, amount, and reason. For technical failures, include the task ID.
We aim to reply within 2 business days and decide within 5 business days after we have the information needed. Approved cash refunds return to the original payment method.